PRIVACY POLICY

Last updated: December 4, 2025

Introduction

One Life Inc. (“OneLifeAccess,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.onelifeaccess.com) or use our membership services, digital products, email communications, or coaching content (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

Information We Collect

1. Information You Provide to Us

We may collect personal information that you voluntarily submit, including:

• Name, email address, billing address, phone number
  
• Account login details and membership profile information
  
• Payment information (processed securely by third-party processors; we do not store full payment details)
  
• Survey responses, support requests, or customer feedback
  
• Content such as comments, testimonials, or uploaded materials
  

2. Information Automatically Collected

When you access our website, we may automatically collect:

• Browser type, device identifiers, operating system
  
• IP address and approximate location
  
• Pages visited, time spent on pages, referral sources
  
• Cookies, pixels, and other tracking technologies
  

These tools help us analyse site performance, improve user experience, and support advertising campaigns.

3. Information From Third Parties

We may receive information about you from:

• Social platforms (if you log in or interact via Facebook, Instagram, Google, etc.)
  
• Service providers (e.g., Stripe, Kajabi)
  
• Public databases or marketing partners
  

How We Use Your Information

We use personal information to:

• Operate, improve, and optimize our website and Services
  
• Process purchases, subscriptions, and renewals
  
• Send transactional emails (orders, receipts, account updates)
  
• Send marketing or promotional communications (with your consent or where permitted by law)
  
• Personalize content and user experience
  
• Analyze site usage to improve performance and security
  
• Respond to customer inquiries and provide support
  
• Detect and prevent fraud or misuse
  
• Comply with legal requirements
  
• Enforce our Terms & Conditions
  

Sharing & Disclosure

We may share your information only as described below:

1. Service Providers

We share information with trusted third-party companies who assist in operating our Services, including:

• Stripe — payment processing
  
• Kajabi — website hosting, CRM, email marketing
  
• Google Analytics / Google Ads — analytics and advertising
  
• Meta (Facebook/Instagram) — tracking and advertising tools
  

These partners may access personal information only to perform tasks on our behalf.

2. Legal Requirements

We may disclose information if required to do so by law or to protect the rights, property, or safety of our organization, customers, or others.

3. With Your Consent

We may share your information for other purposes with your explicit authorization.

Google Analytics, Google Ads & Third-Party Advertising

We use Google Analytics, Google Analytics Advertising Features, Google Ads, Meta Pixel, and similar tools to analyze behavior and deliver personalized or remarketing advertisements.

These tools may collect:

• Device and browser identifiers
  
• IP address
  
• Interaction data (pages viewed, time spent, clicks, conversions)
  
• Cookies or Google advertising identifiers
  

How Google Uses Data

Google may use this data as described in Google’s Privacy Policy:
https://policies.google.com/privacy

Advertising & Remarketing

We may use:

• Google Ads Remarketing
  
• Display Advertising
  
• Retargeting via Google and Meta technologies
  

This means:

• Third-party vendors, including Google, may show our ads across the internet
  
• Google uses cookies to personalize ads based on your past visits
  
• We may use demographic and interest-based reporting
  

Opt-Out Options

You can opt-out of tracking or personalized advertising at any time using the following tools:

• Google Analytics Opt-Out Browser Add-On:
  https://tools.google.com/dlpage/gaoptout/
  
• Google Ads Settings (ad personalization):
  https://www.google.com/settings/ads
  
• Network Advertising Initiative Opt-Out:
  https://optout.networkadvertising.org/
  

You may also disable cookies in your browser settings, though this may affect site functionality.

Google Signals (If Enabled)

If Google Signals is active, Google may associate data from your visit with your Google Account.

You can manage this in your Google Ad settings.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential site functions
  
• Analyze site traffic
  
• Improve user experience
  
• Support marketing and advertising
  

You may control cookies via your browser settings or through the opt-out mechanisms listed above.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

When information is no longer needed, we securely delete or anonymize it.

Security

We implement administrative, technical, and physical safeguards to protect your information.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute protection.

Links to Third-Party Websites

Our website may include links to external websites.
We are not responsible for their content or privacy practices.
Please review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for individuals under age 16 (or the minimum age required in your jurisdiction).

If we discover that we have collected information from a child without parental consent, we will delete it promptly.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, update, or delete personal information
  
• Restrict or object to certain processing
  
• Withdraw consent (e.g., unsubscribe from marketing emails)
  
• Request a copy of your data (data portability)
  
• Lodge a complaint with a supervisory authority
  

To make a request, contact us at [email protected].

Professional Advice Disclaimer

Any coaching, wellness, lifestyle, motivational, or educational content provided through OneLifeAccess is for informational purposes only.
It does not constitute medical, psychological, financial, legal, or professional advice.
Always consult a qualified professional for personalized support.

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, without regard to conflict-of-law principles.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When changes are made, the “Last updated” date will be revised.
Your continued use of the Services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:
One Life Inc.
Email: [email protected]
Address:  5249 Dundas St W, Etobicoke, Ontario M9B 1A5 Canada